I live outside of North America, may I sign-up?
Yes – we’ll simply need to be cognizant of shipping rates when setting up your profile & products, but that’s pretty easy – complete the sign-up form and we’ll get you sorted. If I don’t have a merch store, can I sign-up?
Yes – we’d be happy to host your items and add you to our Exclusive Collection I don’t have any merch but I want some! Can you help?
Yes! Please reach out via email
and we’ll get you organized. Please note if you want to create new merch, we are ONLY facilitating production of products we deem eco/ethically made and sustainable.
I have merch and I work with a third-party merch supplier to fulfill my orders, may I sign-up?
Yes, though please introduce everyone so we can discuss conditions & fulfillment. What type of reporting will I receive?
You can login to your Seller account at anytime to track sales activity in real-time. If you’re both an Affiliate & Seller, this is the same login & account on the backend. How do I promote my items on Merch Tent?
We’re happy to help you build custom graphics & social assets, just ask! It’s easy to link directly to your items on the store and share with fans. Collections are also a unique way to curate your offer to fans – please reach out via email
and we can identify items you align with to build you a custom collection to promote – this is an integration with our Affiliate Program.What do you mean “integrate with our Affiliate Program?”
You have the opportunity to be both Seller & Affiliate, meaning; you can create an account to sell other items on the platform and receive a 15% commission on sales you facilitate. How much does it cost to host my merch on Merch Tent?
We retain only 5% of net sales revenue on any orders, you receive 95% of net sales. What if an Affiliate sells my product?
Affiliates receive 15% of net sales, we will handle payment & communication. You receive 80% of the sale, Merch Tent receiving 5% How do I get paid?
Sales tracking happens in real-time and will reflect in your account, you can login at anytime. We will settle any balances over $100 USD every two weeks. You will require a PayPal
Account May I request a bank wire, Venmo, email money transfer?
Not at this time unfortunately, just too cost prohibitive with transaction fees/etc. If you are in Canada, we maybe be able to email you funds – please inquire. How do you handle Shipping & Fulfillment?
We are a drop-ship environment – you will receive orders in real-time and be expected to ship as soon as possible to the customer. How do you handle Refunds & Returns?
We offer an Exchange Only Return Policy. NOTE: We will not accept exchanges or cancelled orders on items that contribute sales to a charitable cause, any items that have been worn/washed, face masks, opened vinyl, or items that have been marked as free/promo or final.
We’re just getting started, if we didn’t get to your question please don’t hesitate to ask! Email: email@example.com